Commonly asked questions

These are some freqeuntly asked questions regarding our services and further details. If you are unable to find what you need here, then please contact us for more information

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FAQ

    Bookings

  • How can I make an appointment?

    You may email us at enquiries_eo@eodigitalphoto.com or if you prefer to call our customer service at 65363267 to make arrangements

  • How long in advance should I book my photography session?

    • Please make a booking for your session two weeks in advance if your preferred shooting on the weekends.

    • For weekday sessions, you can book one week in advance.

  • Dresscode and make up

  • What should I wear during the photography session?

    Dress accordingly to the type of photo shoot you'll be having. We do provide complimentary usage of blazers, available in various sizes, mainly in dark colours and also neck ties for men at our studio

    Graduation Family: - Graduations are formal ceremonies. It is strongly recommended to be in formal attire in photography session. For gents who are not gowned, please be dressed in a jacket, light-coloured long-sleeved shirt and black pants. Ladies who are not gowned should be dressed in your best outfit. Color not too bright can be match to the graduates’ hood color is better.
    Family life style: - You are recommended to be in team color for the family member during the photography session. Example: top in white (or any color in team) shirt or polo shirt with jeans or khaki pants. Another way also can be different color for the family member. Example: totally different color with striking feeling.
    Corporate: - We can provide complimentary use of blazer and neck tie for men at our studio photography session. Ladies blazer available at studio.

  • Do you provide make-up and hairstyling for the photography session?

    We do provide an optional paid service for make-up and hairstyling. All of our make-up artists are professionals with at least 10 years of experience. Please be sure to indicate to us if you want this service.

    Do note that if decide to use the make-up service you will be required to come 1 hour before the shoot for your make-up.

  • In the studio

  • How much time do I need to spend for studio photography session?

    For family photo session will taken approximately about 1 to 2 hours. You will be able to view your photos immediately on the big LED screen at studio after the shoot to shortlist your favorite shots for final selection. For the photograph's frame, we have more than 60 different styles of framing for you to choose from to best match your home decor.

  • How many shots are taken during the photography session?

    The photo shoot will include two to three poses for the graduation shots and one pose for the family shoot. We will take as many photos of the shot as required to get the best and there may be slight changes in poses during the shoot as deem fit by the photographer.

  • Can I bring any props to take the photo with?

    You are welcome to bring it especially your certificate and folder or scroll. Or if you wish to include a favorite item or object, just bring it along. In our studio, our collection of props is constantly updated, giving you a variety of choice.

  • Can I bring my pet to take photo with me and family?

    Yes, pets are most welcome to be included in your portraits.

  • Do you provide soft-copy of the photo?

    Yes. Return size in 800x1200 per image in CD-rom.

  • Will there be any post-editing/touch ups to my photograph?

  • Post-production

  • Yes, the basic retouching included only upon selection of the frame up photos. The Basic Retouching included:

    1. Colour correction and colour enhancement.
    2. Lighten eye bag, wrinkle, smiling line and neckline.
    3. Remove pimples, freckles & moles on face & neck.
    4. Soften shine on face.
    5. Remove the reflection of glasses/spectacles.
    6. Remove minors things (dust spot, pins etc)

    There are additional charges at Advance Digital Retouch (Also call Digital Imaging) Range from $100 and above. For example to slimmer of face or any other part of body and jaw line sharper, eyes bigger , make up on your face ,etc.. You can view some samples in our gallery under advance retouching

  • What happen to those unselected photos, can I keep the photos?

    No, if you like to keep it you have to purchase.

  • Payment

  • When do I make payment? What is the preferred payment mode?

    Full payment shall be made after the photo session. Unless instructed or told otherwise, we usually accept payments made via cash or cheque only and not credit cards or NETs.

  • When can I collect the photo frame?

    Collection time is about 1.5 to 2 months after you selected the photos.

    For those who order photo sizes of 16”x20” and above. We will email the edited photo for your viewing before we proceed to printing about one and half month later from shooting date. Once you give us the "OKAY" to print, it would be about 10 working days for printing and framing.

  • Do you provide delivery service?

    FREE Delivery provided only for those who order photo size 20”x24” above. Delivery is for Singapore addresses only. For all other sizes the delivery charge will be (SGD)$50.

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